Research and experience tell us that the most successful businesses are built on robust operating systems. This is the philosophy behind myhome's success.
At the heart of the myhome franchise programme is a pilot operation, conceived by Unilever, which was used to develop operating systems for every aspect of managing the business. The result - a turnkey operating system for our franchise partners.
The Tri-Colour™ cleaning system
This proprietary system is an organised, colour-coded plan that lets your cleaning staff know exactly what to do in each room of the house on every visit. It organises, streamlines their work and saves them time whilst ensuring quality of cleaning and a high level of customer satisfaction on every visit.
People
At myhome we understand that hiring and managing staff can be a minefield. To provide peace of mind, we supply you with a templated human resources system. This includes the hiring and managing of staff, insurance and Health and Safety issues.
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As a premium brand serving the higher end of the Home Services market, it is essential that the quality of our services is reflected at every interface with the customer. The myhome branding on vehicles and staff uniforms is designed to make cleaning staff feel part of a professional team, making them easily recognisible to existing and potential customers, positioning them ahead of the competition.
Marketing
When starting a new business, people often ask 'How do we get customers?' At myhome, we have a tried and tested marketing programme that includes client acquisition strategies, sales lead management systems and client loyalty programme with built-in "myhome magic moments" to strengthen customer relationships and ensure repeat business referrals.
Technology
Our propritary software programme - myhome ServiceCeo - will help you track and manage virtually every aspect of your business. You can use it to manage and schedule appointments, handle billing and payroll, take control of all necessary accounting procedures, and keep constant track of your cleaning teams to ensure maximum productivity - all designed to give you maximum control over your time and profitability.
Communication
One of myhome's great advantages is our dedicated in-house call centre. We utilise the myhome ServiceCeo programme to perform tasks such as giving potential customer estimates over the phone and setting up estimating appointments.
In short myhome has developed all the necessary business systems to provide a turnkey operating system that guides franchise partners to success.
